Forever Urban goes to great lengths to ensure that all orders are filled correctly, on time and are of the highest quality.

We do not ever compromise on the quality of both our printable products as well as our printing materials. Customer satisfaction is extremely important to us and as we have done in the past, in-case there is anything wrong with any order because of a mistake we might have made, mis-print or mis-communication on our part, we have always given either a full refund or full replacement.

** We accept returns and will exchange the item or refund payment if and when customers are disappointed by our merchandise for one of the following reasons:

(a) the base product themselves are materially flawed;

(b) the quality of the printing is below a reasonable range of expectations; or

(c) the design of the final product is materially different from the final design submitted by the customer.

To start a return, you can contact us (within 48 hours of receiving the product) at contact@forever-urban.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@forever-urban.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Any items that are damaged, cut, worn will not fall under the category of refund policy or exchange.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.